/* ===========================================================================
FEYAVA® — shared stylesheet for Shipping, Refund and Contact
Namespace: .fey | Paste this block at the TOP of EACH page.
Doubled selectors (.fey .fey__x) score 0,2,0 and beat this theme's
.rte h2 / .rte p / .rte a / .rte th rules, which score 0,1,1.
STRUCTURE: a clause-numbered agreement. Section 1 defines the terms, and
every later clause references them by number — "(§ 1.3)". A customer on a
recurring subscription can cite a clause rather than paraphrase a page.
TYPE: the theme pairs Playfair Display (serif, weight 400) headings with
Montserrat (weight 500) body. Both are used here exactly as the theme
sets them.
=========================================================================== */
.fey{
--fey-ink:#1A1A1A;
--fey-body:#333333;
--fey-mute:#595959;
--fey-wine:#8E324C;
--fey-wine-deep:#6F263B;
--fey-tint:#FBF6F7;
--fey-tint-2:#F6EDEF;
--fey-rule:#EADDE1;
--fey-rule-2:#DCC9CF;
--fey-pill:40px;
font-family:'Montserrat',ui-sans-serif,system-ui,-apple-system,'Segoe UI',sans-serif;
color:var(--fey-body);
font-size:15.5px;
font-weight:500;
line-height:1.72;
letter-spacing:.2px;
text-align:left;
-webkit-font-smoothing:antialiased;
}
.fey *,.fey *::before,.fey *::after{box-sizing:border-box}
/* Body copy — re-declared, not inherited. .rte p sets size, weight AND align. */
.fey .fey p,
.fey p{
margin:0 0 .9em;
color:var(--fey-body);
font-family:'Montserrat',ui-sans-serif,system-ui,sans-serif;
font-size:15.5px;
font-weight:500;
line-height:1.72;
letter-spacing:.2px;
text-align:left;
}
.fey p:last-child{margin-bottom:0}
/* theme body weight is 500, so bold has to reach 700 to register */
.fey b,.fey strong{color:var(--fey-ink);font-weight:700}
/* Body links declare their own colour. The theme's link flattens to #9F5167
(5.46:1) — it passes, but the full-strength #8E324C is the brand value. */
.fey a:not([class]){
color:var(--fey-wine);
text-decoration:underline;
text-underline-offset:3px;
text-decoration-thickness:1px;
font-weight:700;
}
.fey a:not([class]):hover{color:var(--fey-wine-deep);text-decoration-thickness:2px}
.fey a:focus-visible,.fey a:not([class]):focus-visible{
outline:2px solid var(--fey-wine);outline-offset:3px;
}
/* ---------- document head ------------------------------------------------- */
.fey .fey__dochead{
border-bottom:1px solid var(--fey-rule-2);
padding:0 0 22px;
margin:0 0 clamp(24px,5vw,30px);
}
.fey .fey__kicker{
display:block;
font-family:'Montserrat',sans-serif;
font-size:10.5px;font-weight:700;letter-spacing:.2em;text-transform:uppercase;
color:var(--fey-wine)!important;
text-align:left!important;
line-height:1.8!important;
margin:0 0 12px!important;
}
.fey .fey__standfirst{
color:var(--fey-ink)!important;
font-family:'Playfair Display',Georgia,serif!important;
font-size:clamp(19px,4.8vw,23px)!important;
font-weight:400!important;
line-height:1.45!important;
letter-spacing:.2px!important;
text-align:left!important;
text-wrap:balance;
margin:0!important;
}
/* ---------- contents ------------------------------------------------------
A clause-numbered document earns a contents list. Nothing else in this
network has one.
-------------------------------------------------------------------------- */
.fey .fey__contents{
background:var(--fey-tint);
border-radius:12px;
padding:20px 22px;
margin:0 0 clamp(26px,5vw,34px);
}
.fey .fey__contentslab{
display:block;
font-size:10px;font-weight:700;letter-spacing:.2em;text-transform:uppercase;
color:var(--fey-mute)!important;
text-align:left!important;line-height:1.8!important;
margin:0 0 12px!important;
}
.fey .fey__toc{margin:0;padding:0;list-style:none}
.fey .fey__tocitem{
display:flex;gap:12px;align-items:baseline;
padding:6px 0;
font-size:14.5px;line-height:1.5;color:var(--fey-body);
}
.fey .fey__tocnum{
flex:0 0 auto;min-width:2.6em;
color:var(--fey-wine);font-weight:700;
font-variant-numeric:tabular-nums;
}
/* ---------- section --------------------------------------------------------
The § numeral sits with the title in Playfair, the theme's heading face.
-------------------------------------------------------------------------- */
.fey .fey__section{
margin:0 0 clamp(30px,6vw,40px);
}
.fey .fey__h2{
color:var(--fey-ink)!important;
font-family:'Playfair Display',Georgia,serif!important;
font-size:clamp(22px,5.4vw,27px)!important;
font-weight:400!important;
line-height:1.3!important;
letter-spacing:.2px!important;
text-align:left!important;
text-transform:none!important;
text-wrap:balance;
margin:0 0 18px!important;
padding:0 0 12px;
border-bottom:2px solid var(--fey-ink);
}
.fey .fey__sec{
color:var(--fey-wine);
font-weight:400;
font-variant-numeric:tabular-nums;
}
/* ---------- clauses --------------------------------------------------------
Hanging numbers. The column here is only 617px, so the hang is modest and
the number returns inline below 560px rather than crowding the text.
-------------------------------------------------------------------------- */
.fey .fey__clauses{margin:0;padding:0;list-style:none}
.fey .fey__clause{
position:relative;
padding:0 0 16px;
margin:0 0 16px;
border-bottom:1px solid var(--fey-rule);
}
.fey .fey__clause:last-child{margin-bottom:0;padding-bottom:0;border-bottom:0}
.fey .fey__no{
display:inline;
color:var(--fey-wine-deep);
font-weight:700;
font-variant-numeric:tabular-nums;
letter-spacing:.3px;
margin-right:.55em;
white-space:nowrap;
}
.fey .fey__clause p{margin-bottom:.7em}
.fey .fey__clause p:last-child{margin-bottom:0}
/* a defined term, wherever it is used */
.fey .fey__term{
color:var(--fey-ink);
font-weight:700;
font-style:normal;
}
/* a cross-reference to another clause */
.fey .fey__ref{
color:var(--fey-wine);
font-weight:700;
white-space:nowrap;
font-variant-numeric:tabular-nums;
}
/* ---------- definition entries (§ 1 only) --------------------------------- */
.fey .fey__def{
padding:0 0 15px;margin:0 0 15px;
border-bottom:1px solid var(--fey-rule);
}
.fey .fey__def:last-child{margin-bottom:0;padding-bottom:0;border-bottom:0}
.fey .fey__dt{
color:var(--fey-ink)!important;
font-family:'Playfair Display',Georgia,serif!important;
font-size:17.5px!important;font-weight:400!important;
line-height:1.4!important;letter-spacing:.2px!important;
text-align:left!important;text-transform:none!important;
margin:0 0 5px!important;
}
/* A hanging number looks the same wherever it hangs. Without this the
definition numbers inherit Playfair 400 from .fey__dt and read as a
different numbering system from the clause numbers. */
.fey .fey__dtno{
font-family:'Montserrat',sans-serif;
color:var(--fey-wine-deep);
font-weight:700;
font-size:15.5px;
font-variant-numeric:tabular-nums;
letter-spacing:.3px;
margin-right:.5em;
}
.fey .fey__dd{
margin:0!important;font-size:15px!important;
color:var(--fey-body)!important;text-align:left!important;
}
/* ---------- lists --------------------------------------------------------- */
.fey .fey__list{margin:12px 0 0;padding:0;list-style:none}
.fey .fey__list li{
position:relative;padding:0 0 0 22px;margin:0 0 10px;
font-size:15px;font-weight:500;line-height:1.66;color:var(--fey-body);
}
.fey .fey__list li:last-child{margin-bottom:0}
.fey .fey__list li::before{
content:"";position:absolute;left:3px;top:.72em;
width:6px;height:6px;border-radius:50%;
background:var(--fey-rule-2);
}
.fey .fey__list--roman{counter-reset:feyr}
.fey .fey__list--roman li{counter-increment:feyr;padding-left:32px}
.fey .fey__list--roman li::before{
content:"(" counter(feyr,lower-roman) ")";
left:0;top:0;width:auto;height:auto;border-radius:0;background:none;
color:var(--fey-wine);font-size:13.5px;font-weight:700;line-height:1.9;
}
/* ---------- note ---------------------------------------------------------- */
.fey .fey__note{
margin:16px 0 0;
padding:16px 18px;
background:var(--fey-tint-2);
border-radius:12px;
}
.fey .fey__notelab{
display:block;
color:var(--fey-wine-deep)!important;
font-size:10px;font-weight:700;letter-spacing:.18em;text-transform:uppercase;
text-align:left!important;line-height:1.8!important;
margin:0 0 6px!important;
}
.fey .fey__note p{font-size:14.5px!important;margin-bottom:.6em!important}
.fey .fey__note p:last-child{margin-bottom:0!important}
/* ---------- button: theme's 40px pill ------------------------------------- */
.fey .fey__cta{
display:inline-block;
background:var(--fey-wine)!important;color:#fff!important;
text-decoration:none!important;
font-family:'Montserrat',sans-serif;
font-size:14px;font-weight:800;letter-spacing:2px;text-transform:uppercase;
padding:13px 30px;
border-radius:var(--fey-pill);
min-height:45px;line-height:1.4;
border:1.5px solid var(--fey-wine);
}
.fey .fey__cta:hover{background:var(--fey-wine-deep)!important;border-color:var(--fey-wine-deep)}
.fey .fey__ctawrap{margin:18px 0 0!important;text-align:left!important}
/* ---------- Q&A (contact page) -------------------------------------------- */
.fey .fey__qa{margin:0;padding:0}
.fey .fey__q{
color:var(--fey-ink)!important;
font-family:'Playfair Display',Georgia,serif!important;
font-size:17.5px!important;font-weight:400!important;
line-height:1.4!important;letter-spacing:.2px!important;
text-align:left!important;text-transform:none!important;
margin:0!important;padding:17px 0 0;
}
.fey .fey__a{
margin:0!important;padding:6px 0 17px;
border-bottom:1px solid var(--fey-rule);
font-size:15px!important;font-weight:500!important;
line-height:1.66!important;color:var(--fey-body)!important;
text-align:left!important;
}
.fey .fey__qa > .fey__a:last-child{border-bottom:0;padding-bottom:0}
/* ---------- close --------------------------------------------------------- */
.fey .fey__close{
border-top:2px solid var(--fey-ink);
padding:clamp(22px,4.5vw,28px) 0 0;
margin:clamp(28px,5.5vw,38px) 0 0;
}
.fey .fey__closetext{
color:var(--fey-ink)!important;
font-size:15.5px!important;font-weight:500!important;
line-height:1.66!important;text-align:left!important;
margin:0 0 16px!important;
}
.fey .fey__mail{
color:var(--fey-wine)!important;font-weight:700;
text-decoration:underline!important;
text-underline-offset:3px;text-decoration-thickness:1.5px;
overflow-wrap:anywhere;
}
.fey .fey__mail:hover{color:var(--fey-wine-deep)!important}
.fey .fey__signame{
color:var(--fey-ink)!important;
font-family:'Playfair Display',Georgia,serif!important;
font-size:18px!important;font-weight:400!important;
text-align:left!important;margin:0 0 3px!important;
}
.fey .fey__sigrole{
color:var(--fey-mute)!important;
font-size:10px!important;font-weight:700;
letter-spacing:.18em;text-transform:uppercase;
text-align:left!important;line-height:1.8!important;
margin:0 0 18px!important;
}
.fey .fey__links{
margin:0!important;padding:15px 0 0;
border-top:1px solid var(--fey-rule);
text-align:left!important;
font-size:10px!important;line-height:2.2!important;
letter-spacing:.18em;text-transform:uppercase;font-weight:700;
color:var(--fey-mute)!important;
}
.fey .fey__link{
color:var(--fey-wine)!important;text-decoration:none!important;
border-bottom:2px solid var(--fey-wine);padding-bottom:2px;
}
.fey .fey__link:hover{color:var(--fey-wine-deep)!important;border-bottom-color:var(--fey-wine-deep)}
.fey .fey__sep{color:var(--fey-rule-2);padding:0 9px}
@media screen and (min-width:560px){
.fey .fey__clause{padding-left:46px}
.fey .fey__no{
position:absolute;left:0;top:0;display:block;margin:0;
}
.fey .fey__def{padding-left:46px;position:relative}
.fey .fey__dtno{position:absolute;left:0;top:0;margin:0}
}
@media screen and (min-width:750px){
.fey{font-size:16px}
}
@media (prefers-reduced-motion:no-preference){
.fey a{transition:color .15s ease,background-color .15s ease,border-color .15s ease}
}
Feyava — Shipping policy
Section 1 defines the terms. Every clause after it refers to them by number, so any part of this page can be cited exactly.
Contents
-
§ 1Definitions
-
§ 2Dispatch
-
§ 3Delivery windows
-
§ 4Tracking
-
§ 5Delays beyond the window
-
§ 6Free and expedited shipping
-
§ 7How delivery dates are calculated
§ 1 Definitions
1.1Business day
Monday to Friday, excluding public holidays. Weekends never count toward any period stated on this page.
1.2Dispatch period
The 1 to 5 business days between your order being placed and the parcel being handed to the carrier. Governed by § 2.
1.3Delivery window
7 to 20 business days in the US and 10 to 25 business days internationally, counted from the day the parcel ships — not from the day you ordered. Governed by § 3.
1.4Confirmed delivery date
The delivery date stated in your order confirmation email. Where any estimate elsewhere disagrees with it, this is the date that applies. See § 7.4.
§ 2 Dispatch
2.1
Your order will be shipped within 1 to 5 business days from the order date. Where it ships sooner, you will receive an email with your shipping confirmation and tracking number at the address provided during checkout.
2.2
If you have not received your tracking number by the 5th business day, please check your junk or spam folders, and search your inbox for “Feyava”. Where the email is not there, contact us and we will resend it.
2.3
If your order has not shipped by the 6th business day, our team is already aware of the delay and has escalated it to our fulfilment team. No action is required from you under this clause.
2.4
Following § 2.3, please allow an additional 3 business days for us to send you an update with your tracking number.
§ 3 Delivery windows
3.1
Delivery times are 7 to 20 business days for the US and 10 to 25 business days for international shipping, as defined at § 1.3.
3.2
Every period stated on this page, in full:
-
Dispatch, every order — 1 to 5 business days.
-
Standard delivery, US — 7 to 20 business days.
-
Standard delivery, international — 10 to 25 business days.
-
Free Shipping, either region — 7 to 25 business days.
-
Expedited, US — 7 to 15 business days, where offered.
-
Expedited, international — 10 to 20 business days, where offered.
3.3
A subscription shipment is subject to the same periods as any other order. Subscription billing itself is governed by the refund policy at § 5.
§ 4 Tracking
4.1
Inside the Delivery window (§ 1.3), tracking information that has not updated is expected rather than a fault. There are four ordinary reasons:
- The initial scan may occur only when the package arrives at a regional hub near its destination. This is particularly common during peak shipping periods when packages are processed in large quantities. Until this first scan happens, the carrier may not confirm receipt of the package.
- The first scan may only take place upon delivery.
- There may be delays in updating the tracking database.
- Some shipments, such as Standard International shipments, are not trackable at all. Your package will still arrive by the 20th or 25th business day at the latest.
Track an order
§ 5 Delays beyond the window
5.1
Beyond 20 business days (US) or 25 business days (international), where tracking information remains unchanged, please allow an additional 5 business days. Packages typically arrive on or shortly after the 20th or 25th business day.
5.2
Beyond 30 business days (US) or 35 business days (international), the matter passes to us. As a small business, the last thing we want is for our customers to be concerned about their orders; delays of this length are monitored and escalated to our fulfilment manager to resolve.
5.3
We ask for your patience while we investigate, and we will follow up with you by email within 2 to 5 business days.
A separate entitlement
Once 30 days from purchase have passed, the order has not arrived, and tracking does not show it as delivered, a free replacement is available. That sits on the refund policy at § 4.
§ 6 Free and expedited shipping
6.1
For Free Shipping, your order will be delivered within 7 to 25 business days. We process and ship using the most cost-effective methods available in order to provide free shipping.
6.2
Where a free-shipping order has not yet shipped, there is no cause for concern. It may take a little longer to dispatch, and it will still arrive inside the period at § 6.1.
6.3
So that we can offer the most affordable price on the product itself, we seldom offer expedited shipping. Where it is available you will see it on the shipping step at checkout, and delivery is then 7 to 15 business days for the US and 10 to 20 business days for international shipping.
§ 7 How delivery dates are calculated
7.1
We estimate delivery times by adding the transit duration to the projected shipping date.
7.2
Transit time is determined by the shipping speed you select. We calculate transit time in business days, excluding Saturdays and Sundays unless a weekend delivery option is available during checkout. We also factor in holidays when determining transit time.
7.3
For certain delivery dates we may display an “order within” countdown timer. This indicates the timeframe in which you need to place your order to ensure delivery by the specified date. That date may change before you finalise your order.
7.4
Your order confirmation email will include the Confirmed delivery date (§ 1.4). Where any estimate elsewhere disagrees with it, that email governs.
