Refund policy

All sales are final, and we are unable to offer refunds. Where the correct item arrived and it was not for you, this clause is the answer.

Our product research team invests substantial time in selecting what we carry, choosing products that reflect current market demand, trends, or proven popularity. That work happens well before anything reaches the site.

Operating a small business carries significant costs. We therefore entrust our customers with researching a purchase thoroughly, and confirming the product suits their needs, before placing an order.

We acknowledge dissatisfaction where it arises. By the point an order has been placed, however, the operational expenses have already been incurred, which is why § 2.1 stands.

Where an Incorrect item (§ 1.2) is received, a Replacement (§ 1.3) will be created.

Worked examples, in the terms of § 1.2:

• Replaced. You ordered a dress and you received a pair of shoes.
• Replaced. You ordered lipstick and you received mascara.
• Not replaced. You ordered a weighted plushie and you feel that it is not weighted.
• Not replaced. You ordered a jacket in size large and you feel that you received a size small.

In examples (iii) and (iv) the correct item arrived. As a small business we work to make the product information on our website exhaustive of what a customer needs to decide whether to proceed — and to not proceed where they think our product is not the one they are looking for, or does not meet their needs.

Please send us three photos in different angles of the item received. This is what allows us to expedite the replacement order.

Where a replacement order is created, there is no need to send the incorrect item back to us.

Items not received after 30 days are eligible for a free Replacement (§ 1.3). No photographs are required under this clause.

The 30 days run from your purchase date. Standard delivery is 7 to 20 business days in the US and 10 to 25 business days internationally, and quiet tracking inside those windows is normal rather than a fault. The full breakdown is on the shipping policy.

Shipments carrying Delivered status (§ 1.4) are excluded from § 4.1. Once a carrier records a delivery, the parcel has passed into their hands rather than ours.

Where tracking shows delivered, please contact your local post office with the tracking number. Parcels marked delivered are commonly held at the branch, left with a neighbour, or placed somewhere at the address. If the post office cannot account for it, tell us what they said.

A Subscription (§ 1.5) renews and is charged automatically on a recurring basis at the amount shown at checkout, including any applicable taxes and shipping, until it is cancelled.

Cancel at least 24 hours before your next billing date to stop the following charge and shipment. Cancellation takes effect from the next billing cycle; it does not reverse a charge already taken.

To cancel, email support@feyava.com with your full name and order number. Cancelling stops future charges; it does not create a refund of past ones, per § 2.1.

A subscription shipment that arrives incorrect, or does not arrive at all, is treated exactly as any other order under § 3 and § 4.

Email support@feyava.com with your order number and the address you ordered with.

Under § 3, attach the three photographs required by § 3.4. Under § 4, confirm instead that tracking does not show Delivered status.

Where a claim is approved you will receive a fresh confirmation email, followed by a tracking number once the replacement leaves us.

Track an order